This Refund Policy explains how refunds and cancellations are handled for Axario subscriptions, operated by Praxis Marketing Consultancy (Pty) Ltd (trading as Axario).
Free trial
New organisations may be offered a free trial so you can evaluate Axario before paying. No payment is taken during the trial, and you are only charged if you choose to subscribe.
30-day money-back guarantee
We offer a 30-day money-back guarantee. If you are not satisfied with your subscription, you may request a full refund of your most recent payment within 30 days of that payment date. Approved refunds are returned to the original payment method.
Cancellations
You can cancel your subscription at any time from your workspace billing settings. Cancellation stops future automatic renewals. Unless you request a refund under the 30-day guarantee above, your access continues until the end of the current paid period, after which it is not renewed. Amounts already billed for the current period are not automatically pro-rated on cancellation.
How to request a refund
To request a refund, email axario.app@gmail.com from the address associated with your account, including your organisation name and the payment reference. We aim to respond within a reasonable period.
For South African subscriptions, refunds are processed through our payment processor, Paystack. For international subscriptions, Paddle.com is the Merchant of Record and handles billing and refunds — you can also request a refund directly from Paddle at paddle.net.
Contact
axario.app@gmail.com.